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Pricing & Payment

How do I pay?

Upon pickup of your items, the credit card you have added to your account will be automatically charged.

It's essential to make sure the credit card that you have on your account is valid. This will ensure that your payments are on time and avoid any service disruptions or late fees.

When will I be charged?

Payment is processed once your items are collected, and the full payment is required at the time of pickup.

How do I update/change my credit card information?

To access your billing profile, log in to your account and navigate to the 'Profile' tab. Within your profile, locate the 'Billing Profile' section, and click 'Edit' to make updates to your billing information.

How much does storage service cost?

Storage cost can vary depending on factors such as the number of items you need to store, the duration of storage, and any additional services or options you choose.

Storage rates begin at $40 per item for each semester or summer. On average, the cost for summer storage totals approximately $260, which encompasses door-to-door pickup and delivery of your boxes and other belongings. View our complete storage price list for more details.

How much does Shipping Service cost?

The shipping cost can fluctuate based on various factors, including the destination, the dimensions, and weight of the items being shipped. On average, a standard domestic shipment typically falls within the range of $30 to $85 per item.

What forms of payment do you accept?

We gladly accept all major credit and debit cards for payment. Please note that we do not accept cash or checks as forms of payment.

For moving supplies, the payment is processed when the Supply Kit is shipped to you. For shipped items, you will be charged once they are in transit with FedEx. In the case of stored items, charges are applied when they are placed into a storage room.

What is your cancelation policy?

You may cancel up to 24 hours prior to your service date and be charged nothing.

How can I get a promo code?

Subscribe to the Collegeboxes email newsletter to receive exclusive promotions and discount codes directly in your inbox.

Stay connected with Collegeboxes on our social media platforms, including Facebook, Twitter, Instagram, and TikTok. We frequently share promo codes and exclusive offers with our followers, so be sure to follow us for the latest discounts.

My account has a delivery hold. How do I remove this hold?

Your account has a hold due to an outstanding balance.

To resolve this and remove the hold:

1. Log in to your account using your account credentials.

2. Navigate to the 'Profile' tab within your account dashboard. Look for the 'Billing Profile' section and click 'Edit.'

3. Make any necessary updates or corrections to your billing information.

Once your billing information is updated, we will process your payment. After successful payment processing, the hold on your account will be automatically removed.

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