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Can I request a specific pick-up time?

No, due to the high volume of students we serve, we are unable to accommodate specific pickup times. Instead, we provide a pickup window during which you should anticipate our arrival. For instance, your pickup window may be scheduled between 10:00 AM and 4:00 PM on a designated date.

If you have particular scheduling needs or limitations, it’s advisable to arrange for a proxy who can grant our team access to your items in your absence. Please communicate these preferences by including them in the ‘Pickup Notes’ section when scheduling your pickup or by contacting Collegeboxes customer service via email or text message. Our team will make note of these details in your account.

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