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The following paragraphs contain the general terms and conditions under which Collegeboxes, LLC ("CB") is engaged in the movement, transportation, storage of personal items including, but not limited to, packages, within the United States alone or jointly through interchange with its affiliates. CB reserves the right to amend any portion of this service explanation at any time. The most current service explanation may be found at the CB Web site (www.collegeboxes.com) and is available upon written request from the CB main office. Any terms for our shipment of goods via our shipping provider can be found at their Web site www.ups.com.
• Storage Services
• Peak Service Charges
• Shipping Services
• Move-In Services
• Supply Kits
• Delivery
• CB Service Guarantee
• Commodities Handled and Restrictions on Service
• Packing Tips
• Payment for Services
• Pricing
• Use of Independent Agents
• Declared Value-Coverage Available
• Declared Value-Coverage Description
• Claims
• Abandonment
• Waiver
• Applicable Law
• Entire Agreement
• Severability
Storage Services shall include the pickup from designated locations, transportation, storage, and delivery to designated locations of the Customer's possessions. The Customer shall present pre-packed personal goods to CB at the time of pickup. CB shall transport these goods to an appropriate storage facility chosen at the sole discretion of CB. CB will return the goods to the Customer during dates and times established by CB after considering school and dormitory schedules. Customer agrees to be present to receive the goods at the specified delivery date, time, and location.
Customers moving off campus may only store UPS shippable boxes with CB. The Customer is responsible for the UPS shipping charges when the Customer’s items are shipped at the end of the contract to an off campus location.
The Customer understands that access to goods in storage is permitted only with 7 days prior notice to CB and upon payment of a non-refundable fee as per the Pricing section below. If the items must be delivered prior to the specified delivery dates, an additional fee will apply as per the Pricing section below.
Changes to the previously scheduled delivery date or location must be communicated by the Customer to CB at least 14 days prior to the earlier of the originally scheduled delivery date and the new delivery date. Changes made within 14 days of delivery are not guaranteed. An additional fee may be assessed as per the Pricing section below.
Peak Service Charges are fees that are charged on some pickup and delivery windows to offset extra fees incurred by Collegeboxes on the busiest service days. These fees are lowered to $0 for customers who sign up more than 21 days before their service day as a thank you for signing up early. For customers who sign up less than 21 days before their service day, an additional Peak Service Charge may be assessed. This fee is charged one time only and there are generally non peak days available that do not have any peak charges if your schedule is more flexible.
CB shall act only as an intermediary for the receipt and forwarding of the Customer's shipping items to the CB-designated shipping carrier ("Carrier"). The Customer agrees to complete shipping labels provided by CB in a legible and complete manner prior to pickup of the goods by CB. CB will pickup and transport the shipping items to the Carrier. The Carrier will deliver the items to the address specified on the shipping labels approximately 10 business days after their pickup.
CB shall receive in its warehouse packages shipped by the Customer using the CB ship-to-school shipping service or any other shipping service. CB will inspect incoming packages for damage to the exterior packaging only. CB will not be responsible for any damages sustained during shipping to the warehouse.
During the sign up process the Customer is required to order at least one (1) supply kit. Each CB Supply Kit includes five (5) double walled 4.0 cubic foot cardboard boxes measuring 24” x 18” x 16”, 1 roll of packing tape, and 1 permanent marker. Each supply kit will be shipped to the Customer via UPS to the address that the Customer provides during the order process. Supply kits are available to order up until 3 business days prior to the Customer’s pick-up date.
The Customer hereby authorizes CB to charge the Customer’s credit card or bank account for the price of the box kit and any additional supplies. Box kits are non-refundable and non-returnable.
The Customer recognizes that CB will not be held liable for damage to the Customer’s belongings after delivery has occurred. In the event that the Customer is not present during the Customer’s scheduled delivery date and time, CB representatives will bring the Customer's belongings back to the warehouse and the Customer will have to reschedule the delivery. If this happens, the Customer will be responsible for paying a redelivery fee and or a missed pickup fee.
The Customer recognizes that only loss or damage caused by the negligence of CB will be covered by the CB declared value policy, as described in these Terms and Conditions. Only physical damage to the exterior of the item will activate any claim on the item.
Concerning the Customer's shipping items, CB assumes no liability for the failure to make any specified delivery time or for the successful completion of delivery of the items or the contents thereof.
CB guarantees on-schedule pickup of shipping and storage items and delivery of storage items. CB will provide the Customer with a maximum window of four hours during which pickup or delivery will occur. In the event CB fails to arrive to pickup or deliver the Customer's goods during the specified time window, CB will issue a credit equal to 10% of the total price of the Customer's order, subject to the conditions below:
a. The Customer was present in the Customer’s residence throughout the applicable four-hour window.
b. In the case of pickup, the Customer has all packages packed, labeled, and prepared for pickup prior to CB's arrival.
c. In the case of the delivery of stored goods, the Customer has correctly labeled each of the Customer’s packages with the Customer’s name.
d. CB is notified in writing or by telephone of a service failure within seven calendar days from the date of the scheduled pickup or delivery.
e. The guarantee does not apply if the failure to perform within the pickup or delivery window is due to causes beyond CB's control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the stored items; acts of God; public authorities acting with actual or apparent authority on the premises; acts or omissions of police or similar authorities; riots, strikes, or other labor disputes; civil commotions; disruptions in ground transportation networks, such as weather phenomena; and natural disasters.
Since CB will act as an intermediary for our Shipping Carrier, the Customer must be advised that our Carrier holds itself out to transport general commodities, as usually defined, subject to the restrictions that are available at their Web site. The Customer agrees to become familiar with the Carrier's restrictions prior to packing the Customer’s articles for shipping.
CB provides storage services subject to a number of restrictions. The Customer accepts full responsibility and liability for any damages or losses that result from the Customer's failure to adhere to these service restrictions. No storage service shall be rendered:
a. In the case of articles of unusual value, or of single packages having a value of more than $1,000 (U.S), or of collective packages having a value of more than $6,000 (U.S.) plus $100 (U.S.) per package.
b. For items containing valuables such as jewelry and collectibles.
c. For hazardous materials and firearms.
d. For any items that are prohibited by law or regulations of any federal, state, or local government in the U.S.
e. For the transportation and storage of articles prohibited by CB's logistics vendors, a complete list of which is available on the CB Web site.
CB will not store or ship packages containing liquids, and the Customer acknowledges that the Customer is liable for any damage that the Customer’s storage contents may inflict on the property of others.
CB reserves the right to refuse any package that by reason of the dangerous or other character of its content, is liable, in the judgment of CB, to soil, taint, or otherwise damage other merchandise or equipment, or that is economically or operationally impractical to transport, or that is improperly packed or wrapped. CB reserves the right to open and inspect any package tendered to it for storage or shipping.
The Customer acknowledges reading and accepting the terms of the CB Packing Tips as found on the CB Web site and agrees that the safe packing of items is the sole responsibility of the Customer.
For shipping items, the Customer acknowledges that the Customer has reviewed the Carrier's packaging standards for shock, vibration and compression, which are available at the Carrier's Web site.
The Customer agrees to pay the total cost of the services provided by CB based on the number and type of items tendered to CB at the time of pickup, the exact services to be provided, and the prices contained on the CB web site. The Customer agrees to pay multiple semesters in full at time of pickup (e.g. For Study Abroad Customers -- Spring and Summer semesters are billed together at pickup). The Customer further agrees to pay any applicable fees as specified in the Pricing section.
The Customer agrees to purchase at least one box kit by credit or debit card to ensure proper credit for billing purposes and to reserve space for CB’s services.
All charges for services are due and payable immediately following the pickup of the Customer's possessions. All accounts must be paid by credit or debit card following pickup. The Customer hereby authorizes CB to charge the Customer-provided credit card or bank account for the balance owing for the services rendered and any additional fees.
Checks or cash are not accepted on the day of pickup and should not be given to CB representatives under any circumstance.
The Customer acknowledges that the Customer remains indebted to CB for any balance owed on the Customer’s account as a result of invalid credit or debit card information, CB's inability to receive credit or debit card charge authorizations, or for any other reason that prevents CB from being paid for the services and any additional fees. If the Customer has failed to pay the charges for the services or any additional fees prior to the date of scheduled delivery of stored packages, CB reserves the right to hold the Customer's possessions until payment has been received in full. The Customer acknowledges that the Customer’s failure to pay the Customer’s account in full prior to the delivery date could result in a change in the delivery date and the assessment of additional fees.
In addition, if the Customer has failed to pay charges for the services or any additional fees of the stored packages, CB may, without demand, sell or otherwise dispose of any or all of the Customer’s stored items at public or private sale upon such terms as CB may deem advisable. Notice of the time and place of any public sale, or of the time at which a private sale or other intended disposition of the stored items (or any portion thereof) is to take place, given at least ten (10) days in advance shall be deemed reasonable notice to the Customer. CB will apply the net proceeds of any sale of stored items, after deducting all costs incurred in connection therewith, including reasonable legal fees, to the payment, in whole or in part, of the payment obligations of the Customer to CB. If there is a surplus, CB will pay the amount of the surplus to the Customer. On the other hand, if the net proceeds of any sale of stored items are insufficient to cover the unpaid amount of al obligations then due from the Customer to CB, the Customer shall continue to be liable to CB for such deficiency and CB shall have full recourse against the Customer for the amount of such deficiency.
Pricing for the services shall be in accordance with the pricing schedule contained on the CB Web site. In addition, CB will charge and the Customer will pay additional fees as described in this section. The purpose of the additional fees is to compensate CB for expenses it incurs beyond those associated with the provision of services according to standard procedures. Additional Fees may be charged for the following, as explained in the sections of this Agreement: Missed Pick Up or Delivery Fee – up to $200, Redelivery After Failed Attempt - up to $200, Summer Access - up to $200, Pick-Up or Delivery Outside Standard Dates - up to $400, Late Change of Delivery Day or Location - up to $200, Billing Fee - up to $50, Additional Abandonment Fees - Costs incurred when storage items are not claimed by the Customer.
CB uses vendors and other agents in performing the services for the Customer. The Customer acknowledges CB’s use of these third parties and agrees that the Customer has no contractual relationship with these third parties.
CB automatically protects each CB storage and shipping package against loss or damage due to CB’s negligence up to a value of $100. Unless the Customer purchases additional declared value from CB, the Customer agrees that the released value of each package is no greater than $100 and that CB's liability is limited to $100.
To the extent that the Customer does not declare value for the full value of the Customer’s personal property stored or shipped with CB, the Customer hereby agrees to assume all risk of loss, including damage or loss by burglary, fire, vandalism or vermin. CB and CB's agents, affiliates, authorized representatives and employees will not be responsible for, and the Customer hereby releases each and all of them from, any loss, liability, claim, expense, damage to property or injury to persons that could have been declared (including without limitation any loss arising from the active or passive acts, omission or negligence of CB or its agents, affiliates, authorized representatives and employees).
CB strongly recommends the purchase of additional declared value in cases where the replacement value of the Customer's possessions exceeds $100 per package. Additional declared value is available at the rate specified in the pricing schedule contained on the CB Web site. The maximum amount of additional declared value is $900 for each stored package and $900 for each shipping package. There is also a maximum of $6,000 for the aggregate of the storage items.
To purchase additional storage declared value, the Customer must:
a. Indicate the amount of declared value for each item in the CB inventory prior to the time of pick-up.
b. Label each item to correspond with the itemization contained in the CB inventory.
c. Confirm that declared value coverage has in fact been placed by reviewing the bill for services on the Customer’s CB account on-line and notifying CB of any omission or error within 14 days of the Customer’s pick-up date.
To purchase additional shipping declared valuation, the Customer must:
a. Indicate the amount of declared valuation for each item in the designated field in the Customer’s CB inventory.
b. Print and affix the shipping labels to the Customer’s correct packages.
For shipping items, please refer to our Shipping Carrier's Web site to obtain complete information on their declared valuation provisions.
The basic and additional declared vaule for stored items provides coverage against damage or loss of the Customer's stored packages due to CB’s negligence. The declared value does not cover:
a. Jewelry, coins, and collectibles.
b. Cash.
c. Damage to electronic equipment if there is no evidence of physical damage or breakage to the packaging container.
d. Items of indeterminable value.
e. Extremely fragile items (e.g. mirrors).
f. Improperly packed items.
g. Concealed damage.
h. Unpacked items, including furniture that is not wrapped and protected.
i. Minor damage due to normal handling (including, but not limited to scratches, nicks, and cuts).
j. Any damage caused by an event of force majeure.
k. Damage to storage containers (e.g. boxes, trunks, etc.)
l. Damages due to natural disasters, and any and all loss or damages occurring while the items are not in the possession of CB.
m. Damages caused to particleboard and assembled furniture.
Damaged items must have evidence of physical damage to the exterior packaging of the item. CB cannot be held liable for concealed damage to items within a carton, trunk, or other casing without physical damage to the exterior of the package.
The Customer acknowledges that the Customer is liable for any damage the Customer’s storage contents may inflict on the property of others.
Notwithstanding anything to the contrary contained in this Agreement, CB's maximum liability for any damage, loss, cost, or expense incurred as a result of any storage by CB is limited by the terms included in this Agreement. All declared value coverage is expressly limited to the period in which the Customer's possessions are in the actual care and custody of CB.
Because a variety of instances may occur at your address that are beyond our control, customers agree that any delivery confirmation (even without a signature) provided by the selected shipping provider is deemed sufficient proof of delivery to the card holder.
We handle all chargebacks and reversals as potential cases of fraudulent use of our product offer and/or theft of product. In cases where we have provided a product and we have verified that a client has received a product and/or refused or returned product(s), whether or not they have used the product in any way, possible actions taken by the company may include filing a complaint with the Internet Crimes Bureau and/or local authorities, or reporting the incident to the appropriate authorities in your state to investigate theft of product and possible mail fraud which is a Federal Crime. All cases of chargeback requests will be vigorously fought by the Company. BE AWARE that if you choose to claim your online transaction was fraudulent that all activity and IP address information is captured. This digital proof of whom and where the order was placed will be submitted to the proper authorities. This information may be used in a civil and criminal case against a customer if there is fraudulent use or theft of product(s).
Packages marked "Return to Sender" will NOT be processed or refunded.
Please be aware that shipping and handling fees are non-refundable.
The Customer agrees to make a claim for any loss first against any declared valuation carried by the Customer or the Customer's parents, if available. The Customer will make claims against CB only after exhausting other areas of coverage.
In the case of damage to stored packages, any damaged cartons must be inspected in the presence of a CB representative at the time of delivery to confirm damage. All damaged boxes must be opened at the time of delivery, at which time the CB representative will document the damage. For loss of stored packages, the Customer must notify the CB representative of the loss at the time of delivery of the other packages and sign the delivery receipt amended for the lost package. The missing items must be noted on the form and signed off by the CB representative.
If the Customer is not present during the time of delivery, the condition notes recorded on the contract, if any, will determine the existence and extent of damage or loss.
Claims for loss of, or damage to, the Customer's property must be filed with CB by requesting a claims form from CB. Claims shall be deemed waived if not filed within 10 days following delivery of the damaged package or, in the case of a lost item, within 10 days following the scheduled delivery of the missing item. Upon receipt of a completed Claim Form and any required documentation, CB will process the claim and issue a formal reply to the Customer within 30 days of receipt of the Claim Form and documentation. CB will pay the lesser of the following claim amounts:
a. The cost of reasonably restoring the property to its condition immediately before the move (applies only in the case of damaged items).
b. The original cost or replacement value of the property.
c. The amount of declared valuation on the package, which is:
i. $100 if no additional declared value was purchased, or
ii. The lesser of:
• $1,000 (the maximum single item coverage) or
• The amount of additional declared value the Customer purchased for the item plus the $100 of free declared value.
It is hereby expressly agreed that CB shall have no liability if any claim is denied or paid in part by the Shipping Carrier or its declared valuation company.
Without limiting the right of CB to conclude for other reasons that the Customer will not be returning to school, the Customer agrees that the Customer’s failure to be present on the scheduled delivery day and the Customer’s failure to communicate with CB concerning an alternate delivery arrangement constitutes abandonment of their stored possessions.
In the case of abandonment of the Customer’s possessions, the Customer agrees to pay CB for all charges and fees relating to the failed delivery attempt and for any disposal fees of the Customer’s items. CB has the right to assume ownership of the abandoned property on December 30th of the service year if the Customer has failed to contact CB about delivery and/or has not paid for current storage fees.
Except as specifically provided in this Agreement, the Customer waives any claims for damage or loss of any article against CB and its employees. The Customer expressly releases and agrees to hold CB, and its agents and employees harmless from any and all costs of processing any claim or defending any claim arising from this Agreement. The Customer expressly acknowledges that CB is not a professional storer, mover or common carrier and waives the right to hold CB to any laws or standards governing storers, movers or carriers.
This Agreement shall be governed, interpreted, and construed according to the law of the Commonwealth of Massachusetts. The Customer agrees that any court action pertaining to this Agreement shall be conducted in the state courts of the Commonwealth of Massachusetts or in the federal courts located therein.
The Customer acknowledges that there are no representations, warranties, or agreements by or between the parties that are not fully set forth herein and no representative of CB or CB's agents is authorized to make any representations, warranties, or agreements other than as expressly set forth herein. This Agreement may be amended only by a writing signed by the parties.
Any term or provision of this Agreement that is invalid or unenforceable in any situation in any jurisdiction shall not affect the validity or enforceability of the remaining terms and provisions hereof or the validity or enforceability of the offending term or provision in any other situation or in any other jurisdiction
